Perform customer management

Identify and understand the customer’s needs. Communicate and engage with stakeholders in designing, promoting and evaluating services.

conduct customer management
performing customer management
do customer management

skill/competence

cross-sector

Perform customer management is an essential skill of the following occupations:

Information manager: Information managers are responsible for systems that provide information to people. They assure access to the information in different work environments (public or private) based on theoretical principles and hands-on capabilities in storing, retrieving and communicating information.
Librarian: Librarians manage libraries and perform related library services. They manage, collect and develop information resources. They make information available, accessible and discoverable to any kind of user.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.

Perform customer management is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Chemical application specialist: Chemical application specialists develop chemical products according to the needs and expectation of the clients. They conduct development of formulas and processes of formulation as well as evaluation of the efficiency and performances of the formulations.
Communication scientist: Communication scientists research the different aspects of the planning, collecting, creating, organizing, preserving, using, evaluating and exchanging information through verbal or non-verbal communication. They study the interactions between groups, individuals, and individuals with technologies (robots).
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Business developer:
Business developers strive to improve the market share of companies in the market. They perform strategic analyses of the core advantages that a company’s products or services have to offer, they cooperate in the development of marketing campaigns for lead generation and support on sales efforts.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Archivist: Archivists assess, collect, organise, preserve and provide access to records and archives. Records maintained are in any format, analogue or digital and include several kinds of media (documents, photographs, video and sound recordings, etc.).
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

References

1. Perform customer management – ESCO