Keep records of customer interaction

Essential for

• Customer service representative
  Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
• Commercial sales representative
  Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations. Duties The duties of a commercial s…
• Technical sales representative in agricultural machinery and equipment
  Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The…
• Technical sales representative in hardware, plumbing and heating equipment
  Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles…
• Mail clerk
  Mail clerks perform mail handling, sorting, recording and other duties in connection with mail services from post offices or related organisations. They keep records of the incomin…
• Technical sales representative in mining and construction machinery
  Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers. Other titles The fo…
• Technical sales representative in electronic and telecommunications equipment
  Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers. Other tit…
• Technical sales representative in machinery and industrial equipment
  Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The f…
• Customer contact centre information clerk
  Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
• Technical sales representative in chemical products
  Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers. Other titles The following job titl…
• Technical sales representative
  A Technical Sales Representative is a specialized sales professional who focuses on selling complex technical products and services. They possess a deep understanding of the techni…
• Consumer rights advisor
  Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchasing products or services. They monitor organisations …
• Technical sales representative in the textile machinery industry
  Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
• Technical sales representative in office machinery and equipment
  Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
• Advertising sales agent
  Advertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales. Duties Adve…

Optional for

• Sports equipment repair technician
  Sports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand to…
• Office clerk
  Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the adm…
• After-sales service technician
  An After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
• File clerk
  File clerks are in charge of maintaining records of a company and managing forms and information. They organise and retrieve documents when necessary and ensure an efficient workin…
• Contact centre supervisor
  Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Contact centre manager
  Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…