Operate call distribution system

Apply assigning methods (mostly used in call centres) to provide clients with the best possible service by connecting them with the most suitable agent.

call distribution system
SBR
skills-based call routing
apply call distribution system

skill/competence

sector-specific

Operate call distribution system is an essential skill of the following occupations:

Telecommunications technician: Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.
 
Telecommunications analyst: Telecommunications analysts review, analyse and evaluate an organisation’s telecommunications needs and systems. They provide training on the telecommunications system features and functionalities.

Operate call distribution system is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Operate call distribution system – ESCO