Lottery cashier

Lottery cashiers exchange the registration of set of numbers or symbols for money and give tickets to the players. They pay out prizes and obtain customers’ signatures and identification. They audit and count money in the cash register, enforcing regulations to prevent money laundering.

Lottery cashiers typically do the following:

• Look through the inventory of coins and chips at the beginning of each shift, and ensure that low stock situations are effectively communicated.
• Classify all chips and coins according to their weight in different games, and ensure that they are kept safe.
• Greet clients/gamers as they arrive at the lottery counter, and inquire into their specific purpose of visit.
• Issue chips in exchange for cash, and ensure that the cash is properly counted before placing it in cash drawers.
• Provide information regarding lotteries to interested clients, and ensure that they understand the terms and conditions regarding availing them.
• Welcome gamers who have won lotteries in the gaming arena, and check their credentials in a thorough manner.
• Verify wins with gaming attendants, and acquire managerial approvals for issuing checks or cash as lottery prize money.
• Collect coins and chips from clients, and provide them with correlating prizes and cash.
• Ensure that all wins are properly documented, and losses are appropriately handled by obtaining cash from clients.
• Monitor cash and chip levels at the counter, and ensure that they are secured according to the facility’s policy.

The following job titles also refer to lottery cashier:

lottery retailer cashier
lottery clerk
lottery agent
lottery selling agent
clerk
lottery vendor

A high school diploma is generally the minimum required to work as a lottery cashier. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Lottery cashier is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to lottery cashier.

casino cashier
bingo caller
lottery operator
odds compiler
bookmaker

These occupations require some skills and knowledge of lottery cashier. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of lottery cashier with a significant experience and/or extensive training.

gaming inspector
gambling manager
lottery manager
ICT help desk agent
consumer rights advisor

This knowledge should be acquired through learning to fulfill the role of lottery cashier.

• Games rules: Set of principles and rules that govern a game

These skills are necessary for the role of lottery cashier.

• Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
• Manage cash flow: Take bets, pay out winnings and manage the cash flow.
• Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
• Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
• Take care of personal appearance: Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.
• Prevent money laundering in gambling: Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
• Carry out inventory control accuracy: Implement control procedures and documentation related to inventory transactions.
• Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
• Show good manners with players: Be polite and show good manners towards players, by-standers and other audience.
• Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
• Focus on service: Look for efficient ways to help people in an active way.
• Follow company standards: Lead and manage according to the organisation’s code of conduct.

This knowledge is sometimes, but not always, required for the role of lottery cashier. However, mastering this knowledge allows you to have more opportunities for career development.

• Legal standards in gambling: The legal requirements, rules and limitations in gambling and betting activities.
• Lottery company policies: The rules and policies of a company involved in the lottery business.
• Company policies: The set of rules that govern the activity of a company.

These skills and competences are sometimes, but not always, required for the role of lottery cashier. However, mastering these skills and competences allows you to have more opportunities for career development.

• Communicate house rules: Inform about the applicable rules and guidelines in force in the gambling industry such as betting ceilings.
• Exchange money for chips: Exchange legal tender for gaming chips, tokens or ticket redemption.

5230 – Cashiers and ticket clerks

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References

1. Lottery cashier – ESCO
2. Lottery Clerk Job Description, Duties, and Responsibilities – Cover Letters and Resumes
3. Featured image: Photo by Emiliano Vittoriosi on Unsplash