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Career Guidance Skills information skills S2.4 - processing information S2.4.2 - entering and transforming information Complete evaluation forms of calls
Description
Make up evaluation forms of calls; cover subjects such as client services, risk management, legal compliance, etc.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 0 occupations
- Total: 1 occupations
- Most common in: ISCO major group 3 (Technicians and associate professionals)
Essential for
- Call centre analystCall centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation. Duties The duties of a call centre analyst typically includ…
Related skills
- Analyse call centre activities
- Call-centre technologies
- Comply with legal regulations
- Use spreadsheets software
- Apply numeracy skills
- Speak different languages
- Call routing
- Use databases
- Create solutions to problems
- Write work-related reports
- Ensure compliance with company regulations
- Provide objective assessments of calls
Last updated on February 19, 2026
