Deal with challenging people

Description

Work safely and communicate effectively with individuals and groups of people who are in challenging circumstances. This would include recognition of signs of aggression, distress, threatening and how to address them to promote personal safety and that of others.

Alternative labels

working with challenging people
managing challenging people
work with challenging people
dealing with people who challenge
manage challenging people
deal with people who challenge
dealing with challenging people

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Deal with challenging people is an essential skill of the following occupations:

Animal massage therapist: Animal massage therapists provide a therapeutic treatment following veterinary diagnosis or referral concentrating on manual and mechanical manipulation of soft tissues to promote healing and recovery in animals in accordance with national legislation.
Animal therapist: Animal therapists provide a therapeutic treatment following veterinary diagnosis or referral.
Alternative animal therapist: Alternative animal therapists investigate sick or injured small and large animals and provide an alternative healing treatment. They may use homeopathy or acupuncture and other alternative medicines or methods to heal the animal. Alternative animal therapists also advise treatments which strengthen the self-healing powers of animals. 
Animal welfare inspector: Animal welfare inspectors investigate alleged reports of animal cruelty or neglect, rescue or collect animals in immediate or potential risk, liaise with internal and external agencies and other animal welfare establishments, educate and advise owners and carers of animals, seek to improve or maintain the welfare of the animal(s), and prevent or alleviate suffering.

Equine dental technician: Equine dental technicians provide routine equine dental care, using appropriate equipment in accordance with national legislation.

Official veterinarian: Official veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical and personally responsible capacity all veterinary activities with particular focus on the health and welfare of animals and public health in accordance with national and international legislation. They are responsible for national animal disease eradication programmes, the protection of public health and food or animal inspection, animal movements, and import and export of live animals and their products.
Animal physiotherapist: Animal physiotherapists provide a therapeutic treatment following veterinary diagnosis or referral. They concentrate on the application of physical therapy and exercise procedures to support animal rehabilitation after a surgery or an injury, aiming to return the animals to normal function and/or maintain performance inaccordance with national legislation.
Guide dog instructor: Guide dog instructors train dogs to be responsible in guiding blind people to travel effectively. They plan the training sessions, match guide dogs with their clients and ensure overall routine care of the training dogs. Guide dog instructors also provide advice to the blind people in the use of techniques that facilitate dog’s travel skills and mobility.
Animal behaviourist: Animal behaviourists work with animals and people to study, observe, assess and understand animal behaviour in relation to specific factors and to prevent or address inappropriate or problematic behaviours within individual animals through the development of suitable environments and management regimes, in accordance with national legislation. 
Veterinary technician: Veterinary technicians provide the technical and administrative support to the veterinarian in accordance with national legislation.
Animal chiropractor: Animal chiropractors provide a therapeutic treatment following veterinary diagnosis or referral. They concentrate on spinal manipulation or manual therapy for animals in accordance with national legislation.
Animal osteopath: Animal osteopaths provide a therapeutic treatment following veterinary diagnosis or referral. They concentrate on the application of treatment techniques using manipulation of the body tissues to resolve strain and injury in animals in accordance with national legislation.

Veterinary receptionist: Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal related products, in accordance with national legislation. 
Animal hydrotherapist: Animal hydrotherapists provide a therapeutic treatment following veterinary diagnosis or referral. They concentrate on use of water-resistance to treat conditions, assist post-operative recovery, give pre-operative exercises and enhance general fitness in accordance with national legislation.
Animal trainer: Animal trainers train animals and/or animal handlers for general and specific purposes, including assistance, security, leisure, competition, transportation, obedience and routine handling, entertainment and education, in accordance with national legislation.

Optional skill

Deal with challenging people is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Specialised veterinarian: Specialised veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical and personally responsible capacity, all aspects of veterinary medicine, in the interest of the health and welfare of animals and public health in accordance with national and international legislation. In addition they need a recognized qualification and/or experience in a specific species and/or veterinary procedure.

Veterinary specialisms are generally classified according to species and/or procedures, for example:

Species covered may include equine and zoological animals
Procedures covered may include cardiology, orthopaedics

Current lists  of specialisms and details for the specific qualifications and experience required can be found at:
http://www.ebvs.org/
https://www.avma.org/Pages/home.aspx

You are advised to contact the relevant national regulatory body for further information.
Animal care attendant: Animal care attendants provide routine care for non-production animals, which may include feeding, watering, cleaning, exercise and enrichment, grooming, training and monitoring of the health and welfare, in accordance with national legislation.

Kinesiologist: Kinesiologists study and research the movement of the body; its muscles and parts. They analyse and use scientific data and methods to improve body motion, generally in humans, through an understanding of such areas as physiology, kinetics, neurology, and biology. They recognise the effects that some factors, such as body condition, have on motion and develop solutions to improve overall mechanics and mobility.
Animal artificial insemination technician: Animal artificial insemination technicians are in charge of the impregnation of an animal using collected semen, in accordance with national legislation.
Veterinary nurse: Veterinary nurses support animals undergoing veterinary treatment and give advice to veterinary clients in the promotion of animal health and disease prevention in accordance with national legislation.
Animal embryo transfer technician: Animal embryo transfer technicians aid and support the carrying out of embryo transfer under veterinary supervision in accordance with national legislation.
Animal groomer: Animal groomers are in charge of grooming a range of animals, using the correct equipment, materials and methods. It includes use of appropriate and safe handling techniques and the promotion of good hygiene, health and welfare of the animal. 

Pet sitter: Pet sitters provide animal-sitting services including dog walking, home-boarding, pet/home sitting, day boarding and animal transportation services.  They maintain records, use appropriate and safe handling techniques and do routine monitoring of the health and welfare of the animal.
General veterinarian: General veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical and personally responsible capacity, all aspects of veterinary medicine, in the interest of the health and welfare of animals and public health in accordance with national and international legislation. The generalist veterinarian can work with any species, however they may choose to work with a single species or types such as equine, companion or production animals.

 


 

References

  1. Deal with challenging people – ESCO

 

Last updated on September 20, 2022