Investigate customer complaints

Investigate customer complaints in order to determine the non-satisfactory elements in food products that lead to complaints from customers.

scrutinise customer complaints
investigate a customer complaint
analyse customer complaints
inspect customer complaints
examine customer complaints

skill/competence

sector-specific

Investigate customer complaints is an essential skill of the following occupations:

Investigate customer complaints is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Food analyst: Food analysts perform standardised tests to determine the chemical, physical, or microbiological features of products for human consumption.
Marketing manager: Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
Food safety inspector: Food safety inspectors carry out inspections in food processing environments from a food safety standpoint. They are part of official control bodies who check and control food products and processes to ensure compliance with regulations and laws governing safety and health.
Sales manager: Sales managers develop sales and targeting strategies for a company. They manage sales teams, allocate sales resources based on the plans, prioritise and follow up on critical leads, develop sales pitches and adjust them over time, and maintain a sales platform to track all leads and sales.
Food technician: Food technicians assist food technologists in the deveolpment of processes for manufacturing foodstuffs and related products based on chemical, physical, and biological principles. They perform research and experiments on ingredients, additives and packaging. Food technicians also check product quality to ensure compliance with legislation and regulations.
Shop supervisor: Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees’ performance and ensure that goals are being met.

References

1. Investigate customer complaints – ESCO