Keep up to date on product knowledge

Gather the latest information on developments related to the existing or supported products, methods or techniques.

skill/competence

sector-specific

Keep up to date on product knowledge is an essential skill of the following occupations:

ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
ICT presales engineer: ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

ICT technician: ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

Keep up to date on product knowledge is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Chromatographer: Chromatographers apply the corresponding chromatography techniques (such as gas, liquid or ion exchange techniques) to identify and analyse samples’ chemical compounds. They calibrate and maintain the chromatography machinery and prepare the equipment and solutions. Chromatographers may also develop and apply new chromatography methods according to samples and chemical compounds that need to be analysed.

References

1. Keep up to date on product knowledge – ESCO