Legal service managers oversee the general management of a legal service office. They not only strive for the highest efficiency and effectiveness when delivering legal services and advice, but they also coordinate a team of legally trained professionals. They manage different profiles of clients and adjust the legall services to their needs.
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
the nature of the work performed in an occupation in relation to the characteristic tasks and duties
the level of formal education required for competent performance of the tasks and duties involved and
the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Legal service manager is a Skill level 4 occupation.
These occupations require some skills and knowledge of legal service manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of legal service manager with a significant experience and/or extensive training.
This knowledge should be acquired through learning to fulfill the role of legal service manager.
Legal case management: The procedures of a legal case from opening to closing, such as the documentation that needs to be prepared and handled, the people involved in different stages of the case, and the requirements that need to be met before the case can be closed. Cost management: The process of planning, monitoring and adjusting the expenses and revenues of a business in order to achieve cost efficiency and capability. Strategic planning: The elements defining the foundation and core of an organisation such as its mission, vision, values, and objectives. Legal department processes: The different processes, duties, jargon, role in an organisation, and other specificities of the legal department within an organisation such as patents, legal cases, and legal compliance. Legal terminology: The special terms and phrases used in the field of law.
These skills are necessary for the role of legal service manager.
Manage budgets: Plan, monitor and report on the budget. Motivate employees: Communicate with employees in order to ensure that their personal ambitions are in line with the business goals, and that they work to meet them. Comply with legal regulations: Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws. Collaborate in the drafting of policies: Provide specific knowledge and relevant considerations (e.g. financial, legal, strategic) on matters which should be considered when drafting policies. Supervise legal case procedures: Supervise the procedures conducted during or after a legal case to ensure that everything occurred compliant with legal regulations, that the case is finished before closing, and to verify whether no mistakes have been made and all necessary steps were undertaken during the progression of the case from start to closing. Revise legal documents: Read and interpret legal documents and proofs about happenings in relation with the legal case. Write work-related reports: Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience. Advise on legal decisions: Advise judges, or other officials in legal decision-making positions, on which decision would be right, compliant with the law and with moral considerations, or most advantageous for the adviser’s client, in a specific case. Manage data for legal matters: Collect, organise and prepare data for analysis and review during investigation, regulatory filings and other legal processes. Meet with clients for legal services: Meet, interview, and advice clients to know their needs in terms of legal matters and to establish the cooperation based on the specialisation of the professional or legal firm. Manage a team: Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees. Provide legal advice: Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentation, or advice on the course of action for a client should they want to take legal action or legal action is taken against them. Liaise with managers: Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical. Make strategic business decisions: Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
This knowledge is sometimes, but not always, required for the role of legal service manager. However, mastering this knowledge allows you to have more opportunities for career development.
Mergers and acquisitions: The process of joining together separate companies and relatively equal in size, and the purchase of a smaller company by a bigger one. The financial deals, the legal implications, and the consolidation of financial records and statements at the end of the fiscal year. Intellectual property law: The regulations that govern the set of rights protecting products of the intellect from unlawful infringement. Business law: The field of law concerned with the trade and commerce activities of businesses and private persons and their legal interactions. This relates to numerous legal disciplines, including tax and employment law. Consumer law: The area of law that regulates the relationship between consumer and businesses providing goods or services, including consumer protection and regulations on irregular business practices. Civil law: The legal rules and their applications used in disputes between different parties.
Tax legislation: Tax legislation applicable to a specific area of specialisation, such as import tax, government tax, etc. Corporate law: The legal rules that govern how corporate stakeholders (such as shareholders, employees, directors, consumers, etc) interact with one another, and the responsibilities corporations have to their stakeholders.
These skills and competences are sometimes, but not always, required for the role of legal service manager. However, mastering these skills and competences allows you to have more opportunities for career development.
Provide legal advice on investments: Study corporate investments and their legal repercussions in order to advise organisations on the legal procedures, the drafting of the contracts, and tax efficiency operations. Negotiate in legal cases: Negotiate on the client’s behalf during the treatment of a legal case in order to obtain the most beneficial outcome for the client, and to ensure that all decisions are compliant with legal regulations. Monitor policy proposals: Monitor documentation and processes which deal with proposals of new policies and methods of implementation to identify any problems and inspect their compliance with legislation. Assist with litigation matters: Provide assistance with the management of litigation matters, including document collection and investigation. Manage tender processes: Organise the process of writing and designing proposals or bids for tenders. Advise on financial matters: Consult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods. Use communication techniques: Apply techniques of communication which allow interlocutors to better understand each other and communicate accurately in the transmission of messages. Advise on tax policy: Advise government officials on changes in tax policies and procedures, and the implementation of new policies on a national and local level. Negotiate settlements: Negotiate with insurance companies and insurance claimants in order to facilitate agreement on a settlement which the insurance company has to provide for the claimant, such as covering repair costs for damages, taking into account the appraisal reports and the coverage assessment. Negotiate lawyer’s fee: Negotiate compensation for legal services in or out of court, such as hourly or flat-rate fees, with clients. Advise on security risk management: Provide advice on security risk management policies and prevention strategies and their implementation, being aware of the different kinds of security risks a specific organisation faces. Prioritise requests: Prioritise incidents and requests reported by customers or clients. Respond professionaly and on time
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