Listen to the stories of the disputants

Listen to the arguments of the parties involved in disputes in order to clarify misunderstandings and miscommunications among them.

listen to the story of the disputants
listening to the stories of the disputants
listen to disputants’ stories
listen to the stories of the disputant
hear to the stories of the disputants

skill/competence

cross-sector

Listen to the stories of the disputants is an essential skill of the following occupations:

Mediator:
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.

Listen to the stories of the disputants is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Loss adjuster: Loss adjusters treat and evaluate insurance claims by investigating the cases and determining liability and damage, in accordance with the policies of the insurance company. They interview the claimant and witnesses and write reports for the insurer where appropriate recommendations for the settlement are made. Loss adjusters’ tasks include making payments to the insured following his claim, consulting damage experts and providing information via telephone to the clients.

References

1. Listen to the stories of the disputants – ESCO