Provide social guidance over the phone

Give social support and advice to individuals over the phone listening to their concerns and reacting accordingly.

give telephonic advice and support
support individuals over the phone
give guidance over the phone
provide over the phone guidance
provide guidance by phone
provide telephonic guidance
provide guidance over the telephone

skill/competence

cross-sector

Provide social guidance over the phone is an essential skill of the following occupations:

Crisis helpline operator: Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

Provide social guidance over the phone is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Social care worker: Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolescents, adults and older adults.They attend to the psychological, social, emotional and physical needs of service users. They work in a large variety of settings with individuals, families, groups, organisations and communities.

References

1. Provide social guidance over the phone – ESCO