React calmly in stressful situations

React quickly, calmly, and safely to unexpected situations. Provide a solution that solves the problem or diminishes its impact.

react calmly to stressful situations
remain level headed in demanding circumstances
stay calm in stressful situations
remain composed in stressful situations
remain level headed in demanding situations
remain calm in stressful situations
remain level headed in stressful circumstances
remain level headed in stressful conditions
react calmly in unexpected situations
react in a calm manner to stressful situations

skill/competence

cross-sector

React calmly in stressful situations is an essential skill of the following occupations:

Crossing guard: Crossing guards direct pedestrians in public places like streets nearby schools or railways to cross public roads and intersections by observing traffic and holding a stop sign towards the vehicles to allow the crossing of pedestrians in a safe and orderly manner.
Fire service vehicle operator: Fire service vehicle operators drive and operate emergency fire service vehicles such as firetrucks. They specialise in emergency driving and assist firefighting operations. They ensure that all material is well stored on the vehicle, transported and ready for usage.
Life guard: Life guards monitor and ensure safety in the aquatic facility by preventing and responding to any emergencies. They identify potential risks, advise individuals on proper behaviour and dangerous zones, conduct life-saving techniques such as first aid and supervise activities of the general public.
Door supervisor: Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals’ legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Rescue diver: Rescue divers are divers that manage underwater emergencies. They prevent and manage problems underwater, handle dive emergencies and operate rescue equipment. Rescue divers manage diving operations in seas or waterways. They work under demanding physical conditions to rescue and retrieve people or objects.
Rail traffic controller: Rail traffic controllers operate signals and points that help make sure trains run safely and on time. They operate from a signal box in order to control the order and movement of trains and ensure safety at all times. They are responsible for maintaining safety standards when trains are running normally and also in degraded or emergency operational situations.
Bodyguard: Bodyguards offer protection to their clients against injury, attacks and harassment. They accompany individuals such as politicians and actors to various events and gatherings. Bodyguards observe the surrounding environment, anticipate threats and respond to security emergencies. They may carry and use guns.

React calmly in stressful situations is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Street warden: Street wardens patrol designated areas to ensure a sense of security with the public, and provide general support. They monitor suspicious behaviour and cooperate with the police and other local institutions to maintain the community’s safety and well-being, and enforce law and issue penalties when necessary.
Wedding planner: Wedding planners assist with all logistical details required concerning their client’s wedding ceremony. Based on their client’s requirements, they make arrangements for floral decorations, wedding venue and catering, guest invitations, etc., coordinating activities both before and during the wedding.
Train driver: Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, operational and communication regulations, and have full responsibility for the safety of passengers and cargo. The task involves cooperation and communication with the relevant staff under the infrastructure manager, as well as with staff on board the train.
Gate guard: Gate guards control the access and exit to buildings, warehouses or other type of property to prevent unauthorized presence and unwanted incidents. They prevent and identify theft of corporate property, investigate suspicious activities and write reports. Gate guards may assist employees or visitors with requests or indications. They use handheld radio stations to communicate and operate alarm systems and computers.
Armoured car driver: Armoured car drivers drive the armoured car to transfer valuable items, such as money, to different locations. They never leave the car. They work in cooperation with the armoured car guards who deliver the valuables to their final recipients. Armoured car drivers ensure vehicle security at all times by following company policies.
Crowd controller: Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
Hand luggage inspector: Hand luggage inspectors check individuals’ luggage to detect potential threatening objects. They comply with public safety regulations and company’s procedure.

Civil enforcement officer: Civil enforcement officers patrol the streets to enforce parking restrictions, ensure a free flow of traffic is maintained, ensure the safety of pedestrians, and ensure traffic and parking laws are complied with. They aid with the combating of crime and crime reduction by providing assistance during incidents and providing patrol services.
Armoured car guard: Armoured car guards ensure the safe transportation of valuable items such as money between locations like stores and banks. They load and unload the vehicle, handle the documentation of the transfer, deliver the items to the correct location and respond quickly to robberies, according to the security protocol in place. They may also handle guns and drive the armoured car.

References

1. React calmly in stressful situations – ESCO