Use computer telephony integration

Utilise technology that allows interaction between telephone and computer. Enable call services directly within a desktop environment.

computer telephony
computer–telephone integration
CTI
perform computer telephony integration
computer telephony integration

skill/competence

sector-specific

Use computer telephony integration is an essential skill of the following occupations:

Telephone switchboard operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Use computer telephony integration is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Telecommunications technician: Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.
 
Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Crisis helpline operator: Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

References

1. Use computer telephony integration – ESCO