A1.12 - manage quality
Child Topics
A1.12.1 - assure quality of processes and products
Description
Ensure the quality of all factors involved in a production process and establish quality standards and procedures for quality control.
A1.12.2 - apply quality standards
Follow defined procedures and standards which prevent errors in the creation and delivery of a product or a service to customers.
Excludes:
– Inspecting and testing
A1.12.3 - provide high quality client service
Description
Respond to the expectations of clients and customers in a professional manner, anticipating and addressing their needs and desires, to ensure customer satisfaction and loyalty.
