ICT documentation manager

Description

ICT documentation managers are in charge of managing the documentation development process in accordance with legal requirements, standards, organisational policies and goals. They schedule, control and direct the resources, people, funding and facilities of the documentation department (including establishing budgets and timelines, risk analysis and quality management). They also develop documentation standards, structuring methods and media concepts to effectively communicate product concepts and usage.

Other titles

The following job titles also refer to ICT documentation manager:

technical communication manager
IT documentation manager
documentation manager
ICT documentation managers

Minimum qualifications

Bachelor’s degree is generally required to work as ICT documentation manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

ICT documentation manager is a Skill level 4 occupation.

ICT documentation manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to ICT documentation manager.

ICT project manager
ICT operations manager
project manager
ICT quality assurance manager
ICT vendor relationship manager

Long term prospects

These occupations require some skills and knowledge of ICT documentation manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of ICT documentation manager with a significant experience and/or extensive training.

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of ICT documentation manager.

Industrial software: The selection of software that aids in estimating, managing and scheduling industrial processes such as design, work flow and production improvement.
Ict project management: The methodologies for the planning, implementation, review and follow-up of ICT projects, such as the development, integration, modification and sales of ICT products and services, as well as projects relating technological innovation in the field of ICT.
Business processes: Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.
Legal requirements of ict products: The international regulations related to the development and use of ICT products.
Content development processes: The specialised techniques used to design, write, compile, edit and organise digital content, such as text, graphics and videos for publishing purposes.

Essential skills and competences

These skills are necessary for the role of ICT documentation manager.

Develop information standards: Develop norms or requirements that establish uniform technical criteria, methods, processes and practices in the information management based on professional experience.
Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
Disseminate internal communications: Disseminate internal communications using the different communication channels that a company has at its disposal.
Manage budgets: Plan, monitor and report on the budget.
Manage human resources: Conduct employee recruitment, helping employees to develop their personal and organisational skills, knowledge, and competencies as well as providing feedback and performance appraisals. It includes motivating employees, by implementing rewarding systems (managing pay and benefit systems) in order to maximise employee performance with regard to employer’s strategic objectives.
Manage content metadata: Apply content management methods and procedures to define and use metadata concepts, such as the data of creation, in order to describe, organise and archive content such as documents, video and audio files, applications and images.
Manage content development projects: Plan and implement the creation, delivery and management of digital or printed content, develop a system that describes the entire editorial content development and publishing process and use ICT tools to support the process.
Provide guidelines for content development: Develop standards and structures for content development such as formats, styles, layout, structures, content types, terminology, XML and DITA. Implement them in document type definitions and apply them during work process and evaluate results in light of established standards.
Identify legal requirements: Conduct research for applicable legal and normative procedures and standards, analyse and derive legal requirements that apply to the organisation, its policies and products.
Develop technological improvement strategies: Create plans for the development and implementation of strategies which facilitate improvements in technological projects and in the efficiency of the project’s procedures, taking into account analyses and relevant regulations.
Apply organisational techniques: Employ a set of organisational techniques and procedures which facilitate the achievement of the goals set. Use these resources efficiently and sustainably, and show flexibility when required.
Perform resource planning: Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
Manage information sources: Identify relevant internal and external information sources and providers. Organise the information workflow and define information deliverables.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of ICT documentation manager. However, mastering this knowledge allows you to have more opportunities for career development.

Systems development life-cycle: The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
Crowdsourcing strategy: The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
Outsourcing strategy: The high level planning for managing and optimising external services of providers to execute business processes.
Ict help platforms: The platforms for delivering help systems for operating systems.
Usability engineering: The methods of assessing usability and deriving structured recommendations from the results of an usability test with respect to user needs and behaviours in order to achieve efficient and elegant user interface design.
Quality assurance methodologies: Quality assurance principles, standard requirements, and the set of processes and activities used for measuring, controlling and ensuring the quality of products and processes.
Document management: The methodology of tracking, managing and storing documents in a systematic and organised manner as well as keeping a record of the versions created and modified by specific users (history tracking).
Insourcing strategy: The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
Supplier management: The methods and techniques to ensure that external services and configuration items, which are necessary for the service delivery, are available as requested and as agreed at the service level.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of ICT documentation manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Set quality assurance objectives: Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
Apply change management: Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
Maintain relationship with suppliers: Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Identify market requirements for documentation: Conduct research and analyse the specific documentation requirements of the markets (for instance language, applicable standards or legal requirements and cultural conditions) and derive concrete specifications for ICT documentation development.
Plan digital marketing: Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.
Monitor technology trends: Survey and investigate recent trends and developments in technology. Observe and anticipate their evolution, according to current or future market and business conditions.
Track key performance indicators: Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Manage localisation: Modify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.
Develop media strategy: Create the strategy on the type of content to be delivered to the target groups and which media to be used, taking into account the characteristics of the target audience and the media that will be used for content delivery.
Identify ict user needs: Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.

ISCO group and title

1330 – Information and communications technology service managers

 

 


 

 

References
  1. ICT documentation manager – ESCO
Last updated on August 8, 2022