Description
Pay attention during customer interactions and interpret feedback.
Alternative labels
pay attention to customer requests
remain attentive
pay attention to customers and their requests
pay attention to customer requests and act accordingly
work attentively
attend to customers
act attentively
practice attentiveness
pay attention to customers
Skill type
skill/competence
Skill reusability level
occupation-specific
Relationships with occupations
Essential skill
Be attentive is an essential skill of the following occupations:
Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Optional skill
Be attentive is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
References
- Be attentive – ESCO
