Collect customer feedback on applications

Gather a response and analyse data from customers to identify requests or problems in order to improve applications and overall customer satisfaction.

analyse business objectives and customer interests

skill/competence

cross-sector

Collect customer feedback on applications is an essential skill of the following occupations:

Enterprise architect: Enterprise architects balance technological opportunities with business requirements. They also maintain a holistic view of the organisation’s strategy, processes, information and ICT assets and link the business mission, strategy and processes to the ICT strategy.
Mobile application developer: Mobile app developers implement applications software for mobile devices, based on the designs provided, using general or specific development tools for device operating systems.
ICT application configurator: ICT application configurators identify, record, and maintain user-specific application configurations based upon user requirements and business rules. They configure generic software systems in order to create a specific version applied to an organisation’s context. These configurations range from adjusting basic parameters through the creation of business rules and roles in the ICT system to developing specific modules (including the configuration of Commercial off-the-shelf systems (COTS)). They also document configurations, perform configuration updates, and ensure the configurations are correctly implemented in the application.
ICT business development manager: ICT business development managers increase business opportunities for the organisation and develop strategies that will enhance the smooth running of the organisation, product development and product distribution. They negotiate prices and establish contract terms.
System configurator: System configurators tailor a computer system to the organisation’s and users’ needs. They adjust the base system and software to the needs of the customer. They perform configuration activities and scripting and ensure communication with users.
ICT system developer: ICT system developers maintain, audit and improve organisational support systems. They use existing or new technologies to meet particular needs. They test both hardware and software system components, diagnose and resolve system faults.
Database developer: Database developers program, implement and coordinate changes to computer databases based on their expertise of database management systems.
Web developer: Web developers develop, implement and document web-accessible software based on the designs provided. They align the client’s web presence with its business strategy, troubleshoot software problems and issues and look for ways to improve the application.
ICT network engineer: ICT network engineers implement, maintain and support computer networks. They also perform network modelling, analysis, and planning. They may also design network and computer security measures. They may research and recommend network and data communications hardware and software.
Software architect: Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business’ or customer requirements, technical platform, computer language or development environment.

Collect customer feedback on applications is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Embedded system designer: Embedded system designers translate and design requirements and the high-level plan or architecture of an embedded control system according to technical software specifications.
ICT capacity planner: ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.
Embedded systems software developer: Embedded systems software developers program, implement, document and maintain software to be run on an embedded system.
Industrial mobile devices software developer: Industrial mobile devices software developers implement applications software for specific, professional industrial mobile (handheld) devices, based on the industry needs, using general or specific development tools for device operating systems.
ICT application developer: ICT application developers implement the ICT (software) applications based on the designs provided using application domain specific languages, tools, platforms and experience.
Software developer: Software developers implement or program all kinds of software systems based on specifications and designs by using programming languages, tools, and platforms.
Application engineer: Application engineers deal with the technical requirements, management, and design for the development of various engineering applications, such as systems, new product designs, or the improvements of processes. They are responsible for the implementation of a design or process improvement, they offer technical support for products, answer questions about the technical functionality and assist the sales team.

References

1. Collect customer feedback on applications – ESCO