ICT problem management techniques

The techniques related to identifying the solutions of the root cause of ICT incidents.

knowledge

sector-specific

ICT problem management techniques is an essential knowledge of the following occupations:

ICT disaster recovery analyst: ICT disaster recovery analysts develop, maintain, and implement ICT continuity and disaster recovery strategies and solutions. They support the technical teams, assess the risks, design and develop procedures, documentation and strategies for disaster recovery in order for business functions to continue and recover with a minimal loss of data. They also coordinate the system backups tests and validations.
ICT security manager: ICT security managers propose and implement necessary security updates. They advise, support, inform and provide training and security awareness and take direct action on all or part of a network or system.

ICT problem management techniques is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
ICT network engineer: ICT network engineers implement, maintain and support computer networks. They also perform network modelling, analysis, and planning. They may also design network and computer security measures. They may research and recommend network and data communications hardware and software.

References

1. ICT problem management techniques – ESCO