Description
Provide support information to users delivered through an ICT system to give assistance or present information either on a broad range of subjects or for a specific topic or product.
Alternative labels
Skill type
skill/competence
Skill reusability level
occupation-specific
Relationships with occupations
Essential skill
Provide online help is an essential skill of the following occupations:
Optional skill
Provide online help is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Technical communicator: Technical communicators prepare clear, concise and professional communication from product developers to users of the products such as online help, user manuals, white papers, specifications and industrial videos. For this, they analyse products, legal requirements, markets, customers and users. They develop information and media concepts, standards, structures and software tool support. They plan the content creation and media production processes, develop written, graphical, video or other contents, generate media output, release their information products and receive feedback from the users.
References
- Provide online help – ESCO
