Redirect callers

Answer the phone as first contact person. Connect callers to the correct department or person.

analyse loan
transfer callers
connect callers
analysing loans

skill/competence

occupation-specific

Redirect callers is an essential skill of the following occupations:

Telephone switchboard operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.

Redirect callers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Redirect callers – ESCO