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Career Guidance Skills management skills S4.4 - performing administrative activities S4.4.3 - performing general clerical and administrative tasks Redirect callers
Description
Answer the phone as first contact person. Connect callers to the correct department or person.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 0 occupations
- Total: 1 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Telephone switchboard operatorTelephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports. Duties The duti…
Related skills
- Use communication devices
- Concepts of telecommunications
- Maintain telephony system
- Communicate by telephone
- Electronic communication
- Handle helpdesk problems
- Greet guests
- ICT communications protocols
- Install electronic communication equipment
- Implement a virtual private network
- Use computer telephony integration
- Respond to customers’ inquiries
