Replicate customer software issues

Use specialised tools to replicate and analyse the conditions that caused the set of software states or outputs reported by the customer in order to provide adequate solutions.

skill/competence

sector-specific

Replicate customer software issues is an essential skill of the following occupations:

ICT test analyst: ICT test analysts work in testing environments, assessing products, checking for quality and accuracy, or creating tests scripts. They design tests which are then implemented by testers.
Software tester: Software testers perform software tests. They may also plan and design them. They may also debug and repair software although this mainly corresponds to designers and developers. They ensure that applications function properly before delivering them to internal and external clients.
Digital games tester: Digital games testers review and test various genres of digital games by playing them in order to find bugs and glitches within the game’s functionality or graphics. They may evaluate the capacity of attraction and playability of games. They may also debug the games themselves.
ICT accessibility tester: ICT accessibility testers evaluate websites, software applications, systems or user interface components with regards to friendliness, operability of the navigation and visibility to all types of users, especially including those with special needs or disabilities.
ICT system tester: ICT system testers perform testing activities and some test planning activities. They may also debug and repair ICT systems and components although this mainly corresponds to designers and developers. They ensure that all systems and components function properly before delivering them to internal and external clients.
ICT usability tester: ICT usability testers ensure compliance with requirements and strive for optimal usability within the software engineering cycle phases (analysis, design, implementation, and deployment). They also work closely with users (analysts) to research for and document user profiles, analyse tasks, workflows, and user scenarios.
ICT integration tester: ICT integration testers perform tests in groups of system components, units or even applications. They group them in larger aggregates and apply integration test plans on them. They oversee the complexity of relations between different components.
System configurator: System configurators tailor a computer system to the organisation’s and users’ needs. They adjust the base system and software to the needs of the customer. They perform configuration activities and scripting and ensure communication with users.

Replicate customer software issues is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Replicate customer software issues – ESCO