Description
Conduct research and investigations in order to identify and classify the needs and desires of passengers; enhance non-aviation related revenues from restaurant and retail offerings in the airport.
Alternative labels
research the needs of passengers
analyse customer needs
identify passenger requirements
conduct research into the needs of passengers
research passengers’ needs
analyse passenger desires
examine passenger needs
identify customer requirements
investigate passenger needs
research passenger requirements
Skill type
skill/competence
Skill reusability level
occupation-specific
Relationships with occupations
Essential skill
Research passenger needs is an essential skill of the following occupations:
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Optional skill
Research passenger needs is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
References
- Research passenger needs – ESCO
