Answer questions about the train transport service

Respond to all questions customers may have about the transportation services on a train. The conductor should posses a broad range of knowledge on fares, schedules, train services, passwords or web services, etc.

provide information on the services available on board a train
respond to questions about the train service
respond to questions about train services
answer questions about the services available on a train journey
respond to questions about the train transport service
provide information on train amenities
answer questions about train services
provide information on train services
provide information to passengers on train services
provide information on train facilities
answer questions about the train service

skill/competence

sector-specific

Answer questions about the train transport service is an essential skill of the following occupations:

Chief conductor: Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train’s doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.
 
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Answer questions about the train transport service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Train attendant: Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

References

1. Answer questions about the train transport service – ESCO