Communicate clearly with passengers

Speak clearly in addressing travellers; communicate information related to their itinerary. Make announcements to passengers upon approaching the prescribed destination.

communicate effectively with passengers
speak to passengers with clarity
communicate with passengers clearly
talk to passengers with clarity
speak clearly to passengers
interact with passengers in coherent manner
provide passengers with information in an understandable manner
communicate to passengers with clarity
talk clearly with passengers

skill/competence

sector-specific

Communicate clearly with passengers is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Chief conductor: Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train’s doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.
 
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Communicate clearly with passengers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Fisheries boatman: Fisheries boatmen operate small boats inshore and near the coast only. They organise, manage and execute shipping activities on deck and with engines. Fisheries boatmen capture and conserve fish or engage in aquaculture operations. They respect the safety conditions and comply with national and international regulations.
Fisheries boatmaster: Fisheries boatmasters operate fishing vessels in coastal waters performing operations at the deck and engine. They control the navigation as well as capture and conservation of fish within the established boundaries in compliance with national and international regulations.

References

1. Communicate clearly with passengers – ESCO