Focus on passengers

Transport passengers to their destination in a safe and timely fashion. Provide appropriate customer service; inform passengers in the event of unexpected situations or other incidents.

prioritise passengers
ensure passenger prioritisation
make passengers a priority
maintain a focus on passengers
ensure passengers are the priority focus
ensure passengers are prioritised
attend to passengers
ensure a focus on passengers

skill/competence

sector-specific

Focus on passengers is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Carriage driver: Carriage drivers tranport passengers in horse-drawn carriages. They ensure passengers’ safety and care for the horses.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Train driver: Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, operational and communication regulations, and have full responsibility for the safety of passengers and cargo. The task involves cooperation and communication with the relevant staff under the infrastructure manager, as well as with staff on board the train.
Private chauffeur: Private chauffeurs transport their employers to a particular destination safely and on time. They use navigation devices to reach the destination in the shortest time possible, advise on weather and traffic conditions and comply with legal driving regulations.
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.
Road transport division manager: Road transport division managers maintain control of processes relating to vehicles, staff, customers, routes, and contracts.

Focus on passengers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Focus on passengers – ESCO