Air passenger behaviour

Generate appropriate responses to the expectations of air passengers; analyse and respond to air passenger behaviour.

behaviour of airline customers
expectations of air travellers
air traveller behaviour
nature of airline passengers
airline customer behaviour
expectations of air passengers
expectations of airline passengers
nature of air passengers
airline passenger behaviour
behaviour of air passengers
behaviour of airline passengers

knowledge

occupation-specific

Air passenger behaviour is an essential knowledge of the following occupations:

Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.

Air passenger behaviour is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

References

1. Air passenger behaviour – ESCO