Perform services in a flexible manner

Adapt service approach when circumstances change.

be flexible
adapt service according to circumstances
execute services in a flexible manner
perform services flexibly
perform flexible services

skill/competence

cross-sector

Perform services in a flexible manner is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Gambling, betting, and lottery quality assurance engineer: Gambling, betting and lottery quality assurance engineers design and plan methods to test the gambling, the lottery or betting games. They execute the tests. These games can be both for public or for private audience, and the tests are for both online and land-based gaming.
Tutor: Tutors provide personalised education to the children of employers or to adults, in addition to the main education system. They help students improve their knowledge and competence of a specific subject, at their own pace. Tutors will teach their students study techniques and strategies in order to ensure their academic development and will assess the student’s progress throughout the tutoring sessions.
Tour organiser: Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
Passenger fare controller: Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.
Rail intermodal equipment operator: Rail intermodal equipment operators assist in the loading of trailers and containers on and off railcars and chassis. They manoeuvre tractor-trailer combinations around tight corners and in and out of parking spaces. They use an on-board computer peripheral to communicate with yard management computer system and to identify railcars.
Stevedore: Stevedores sort, handle, load and unload freight into over-the-road equipment in accordance with oral and written instructions, as well as state regulations. They move freight such as boxes, bulky items, or even large pallets of goods to and from storage areas and onto transport vehicles.

Perform services in a flexible manner is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Pasta operator: Pasta operators manufacture dry pasta products. They unload raw ingredients from storage silos and ingredient delivery systems. These operators mix, press, extrude as to reach desired drying levels of pasta.
Curing room worker: Curing room workers assist in the blending, aging, and fermenting of tobacco strips and stems for the production of cigars, chewing tobacco and snuff.
Cigar brander: Cigar branders tend machines that stamp brands on cigar wrappers. They keep machines supplied with all the required input material and observe that processes do not jam. They clean ink rollers preventively.

Baker: Bakers make a wide range of breads, pastries, and other baked goods. They follow all the processes from receipt and storage of raw materials, preparation of raw materials for bread-making, measurement and mixing of ingredients into dough and proof. They tend ovens to bake products to an adequate temperature and time.

Pasta maker: Pasta makers prepare fresh pasta, fillings, and other types of pasta following specific recipes and processes.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Warehouse manager: Warehouse managers assume the responsibility for storage facilities. They manage the operations and the staff within.
Oilseed presser: Oilseed pressers operate hydraulic presses that extracts oil from oilseed.
Chocolatier: Chocolatiers make confectionery products with chocolate. They perform activities such as examination, feeling, and tasting of ground chocolate paste. Such analysis leads them to ascertain if colour, texture, and taste of the chocolate paste meets specifications.

ATM repair technician: ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients’ location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.
Cacao beans cleaner: Cacao beans cleaners operate machines for the removal of foreign materials such as stones, string and dirt from cacao beans. They operate silos as to move beans from there to hoppers. They direct the cleaned beans to specified silos. They operate air-cleaning system in order to remove further foreign materials.
International forwarding operations coordinator: International forwarding operations coordinators implement and monitor international forwarding operations by resolving problems and taking decisions related to transport and support activities. They deal with administrative burdens associated with international operations such as regulations in different national contexts for imports and exports. They provide business support, project coordination, evaluation and management of current systems and international supply chain management and procedures as required.
Civil registrar: Civil registrars collect and record acts of birth, marriage, civil partnership and death.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Baking operator: Baking operators tend automatic reels or conveyor-type ovens to bake bread, pastries and other bakery products. They interpret work orders to determine the products and the quantities to be baked. They set the operational speed of conveyors, baking times, and temperatures. They supervise the baking process and maintain oven operations in control.
Taxi controller: Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Wedding planner: Wedding planners assist with all logistical details required concerning their client’s wedding ceremony. Based on their client’s requirements, they make arrangements for floral decorations, wedding venue and catering, guest invitations, etc., coordinating activities both before and during the wedding.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Taxi driver: Taxi drivers operate a licensed private passenger transportation vehicle, looking after customers, taking fares and managing vehicle servicing.
Malt kiln operator: Malt kiln operators tend kiln machines and equipment while supervising that the grain roasting operation maintains in specified roasting parameters.
Train driver: Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, operational and communication regulations, and have full responsibility for the safety of passengers and cargo. The task involves cooperation and communication with the relevant staff under the infrastructure manager, as well as with staff on board the train.
Engine minder: Engine minders perform work related to the deck department of an inland water transport vessel. They use their experience on-board a motorised inland navigation vessel as an ordinary crewmember and have a basic knowledge of engines.
Marine mechanic: Marine mechanics are in charge of the engines and mechanical parts of the vessel and replace defective equipment and parts. They communicate with other crew members on the operational level. Marine mechanics maintain and repair the engines and the other machinery of vessels such as boilers, generators and electrical equipment.
Water traffic coordinator: Water traffic coordinator manage the movements of a vessel in ports and waterways. They ensure the efficient deployment of vessels of a shipping company.
Travel agency manager: Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.
Canning and bottling line operator: Canning and bottling line operators observe bottles and cans passing by during the production process. They stand next to conveyors belts to ensure that bottles are filled to standard levels that there are no major deviations. They discard defective bottles or cans.
Brewmaster: Brewmasters ensure brewing quality of current products and create mixtures for the development of new products. For current products, they oversee the whole brewing process following one of many brewing processes. For new products, they develop new brewing formulas and processing techniques or modify existing ones as to come up with potential new products.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Interior landscaper: Interior landscapers design, install, manage and maintain indoor green spaces to customer requirements.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Leaf tier: Leaf tiers tie tobacco leaves manually into bundles for processing. They select loose leaves by hand and arrange them with butt ends together. They wind tie leaf around butts.
Master coffee roaster: Master coffee roasters design new coffee styles and ensure the quality of blends and recipes pragmatically. They write blending formulas to guide workers who prepare coffee blends for commercial purposes.
Train dispatcher: Train dispatchers ensure the safe and efficient dispatch of the train services. The safety of customers is their main priority. When carrying out train dispatch duties, they check the traffic signals and communicate promptly with train drivers and conductors that it is safe for the train to pull away.
Intermodal logistics manager: Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation.
Germination operator: Germination operators tend steeping and germination vessels where barley is germinated to produce malt.
Office equipment repair technician: Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients’ premises. They keep records of performed services and return equipment to a repair centre if needed.
Milk heat treatment process operator: Milk heat treatment process operators use equipments to perform different methods of pasteurisation and/or sterilisation to dairy liquid products. They operate equipment such as raw product booster pumps, homogenisers, flavour control equipment, clarifiers, separators, auxiliary pumps, and filters.
Computer hardware repair technician: Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers’ functionality, identify the problems and replace damaged components and parts.
Matrose: Matroses are members of the deck department of an inland water transportship. They may work on the helm, on the deck, in the cargo hold and in the engine room. They may be called on to use emergency, lifesaving, damage control, and safety equipment. They perform all operations connected with the launching of lifesaving equipment and are expected to be able to operate deck machinery, mooring and anchoring equipment.
Animal feed supervisor: Animal feed supervisors supervise the manufacturing process of animal feeds. They control quality, take samples for labs, follow up on lab results and take measures according to the results.
Vermouth manufacturer: Vermouth manufacturers perform all the production processes required to produce vermouth. They mix ingredients and botanicals with wine and other spirits. They perform maceration, mixing and filtering of beverages together with the botanicals. Moreover, they manage the maturation of the beverages and forecast when the vermouth is ready for bottling.
Cider master: Cider masters envision the manufacturing process of cider. They ensure brewing quality and follow one of several brewing processes. They modify existing brewing formulas and processing techniques in order to develop new cider products and cider-based beverages.
Cigar inspector: Cigar inspectors test, sort, sample and weigh cigars in order to find defects and deviations away from the product’s specifications.

Personal stylist: Personal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the right outfit, depending on the type of social event, their tastes and body types. Personal stylists teach their clients how to make decisions regarding their overall appearance and image.
Container crane operator: Container crane operators operate electrically powered cranes equipped with cantilevers on which hoisting gear is supported to load or unload container cargo. They move towers in position alongside vessel and lower cantilevers over the deck or hold of a vessel. They lift and move container along the cantilever and position the container on the dock, on the vessel deck or in the hold.
Decksman: Decksmen are unlicensed members of of the deck department of an inland vessel. This position is usually the first step on the way to become an able seaman and beyond. They perform a variety of duties concerned with the operation and upkeep of deck department areas, the engine, and other equipment, mooring and unmooring, as well as (to a certain extent) the steering of the ship.
Confectioner: Confectioners make a varied range of cakes, candies and other confectionery items for industrial purposes or for direct selling.
Cocoa mill operator: Cocoa mill operators tend machines to pulverise cacao beans into powder of specified fineness. They use air classification systems that separate powder based on its density. Moreover, they weigh, bag, and stack the product.
Private chauffeur: Private chauffeurs transport their employers to a particular destination safely and on time. They use navigation devices to reach the destination in the shortest time possible, advise on weather and traffic conditions and comply with legal driving regulations.
Cigarette making machine operator: Cigarette making machine operators tend cigarette-making machines to encase tobacco in continuous paper rolls followed by cutting cigarettes from roll. They place roll of cigarette paper on spindles and set monogram-printing devices to print brand name on cigarette paper at specified position.

Mobile phone repair technician: Mobile phone repair technicians run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.
Flight attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
Household appliances repair technician: Household appliances repair technicians use electrical equipment to test resistance or voltage and to identify appliances’ malfunctions. They repair small and large electrical or gas home appliances such as vacuum cleaners, washing machines, dishwashers, air conditioners and refrigerators.
Consumer electronics repair technician: Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers’ instructions and conduct the necessary repairs or replacements.
Personal shopper: Personal shoppers assist their individual clients in selecting and buying clothing items and other goods such as gifts, according to their personal tastes, desires and style.
Port coordinator: Port coordinators manage operations of traffic division for port authorities. They enforce rules and regulations, such as the berthing of ships, handling and storing of cargo, and the use of port facilities. They direct policing and cleaning activities of harbour department land, streets, buildings, and water areas. Port coordinators also ensure that activities concerning revenue are documented and submitted to accounting division. They advise port authorities on rates and revisions of port tariff, and solicit steamship companies to use port facilities. They direct activities concerned with compiling daily and annual ship and cargo statistics.
Housekeeping supervisor: Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.
Pastry maker: Pastry makers prepare and bake cakes, cookies, croissants, pies and alike products according to recipes.

References

1. Perform services in a flexible manner – ESCO