Road operations manager

Road operations managers oversee day-to-day road transportation processes, managing processes, and striving to meet customer expectations.

The following job titles also refer to road operations manager:

road operations supervisor
road transport manager
passenger transport operations manager
road operations coordinator
road freight operations coordinator
road freight operations supervisor
road freight operations manager
road operations superintendent

Bachelor’s degree is generally required to work as road operations manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Road operations manager is a Skill level 4 occupation.

These occupations, although different, require a lot of knowledge and skills similar to road operations manager.

road transport division manager
zoo registrar
logistics engineer
logistics analyst
transport engineer

These occupations require some skills and knowledge of road operations manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of road operations manager with a significant experience and/or extensive training.

This knowledge should be acquired through learning to fulfill the role of road operations manager.

City road network: The city road transport network with its possibilities, limitations, congestion hotspots, and areas of highest use.
Road traffic laws: Understand road traffic laws and the rules of the road.
Road transport legislation: Know road transport regulations at regional, national, and European level in matters of safety and environmental requirements.
Project management: Understand project management and the activities which comprise this area. Know the variables implied in project management such as time, resources, requirements, deadlines, and responding to unexpected events.
Passenger transport regulations: Have knowledge of passenger transport conventions and regulations.
National road network: The national road transport network with its routes, restrictions, congestion areas, and regulations.

These skills are necessary for the role of road operations manager.

Liaise with transportation companies: Establish relationships with transportation companies in order to negotiate advantageous agreements for the transport of goods and livestock.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Manage the customer experience: Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Plan road fleet maintenance: Assess the yearly programme for fleet maintenance; execute fleet maintenance activities without disturbing regular operations.
Analyse transportation costs: Identify and analyse transportation costs, service levels and availability of equipment; make recommendations and take preventive/corrective measures.
Make independent operating decisions: Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
Manage computer-based transport operation control systems: Manage digital operation control systems to ensure data transfer between buses; monitor real-time information about infrastructure, traffic conditions, traffic lights; control voice announcements in buses and provide passengers with real-time information.
Analyse reports provided by passengers: Analyse reports submitted by passengers (i.e. on unforeseen occurrences or incidents such as vandalism or theft) in order to inform strategic decision making.
Analyse road traffic patterns: Determine the most efficient road traffic patterns and peak times in order to increase schedule efficiency.
Plan vehicle replacement: Plan and organise the replacement of vehicles after evaluating the fleet; ensure that regular operations remain unaffected.
Implement efficiency plans for logistics operations: Implement efficiency plans developed by managers in facilities. Use techniques, resources, and training in order to improve workplace efficiency.
Focus on service: Actively look for efficient ways to help people.
Apply road transport environmental measures: Apply European Commission (EC) strategies to mitigate emission of CO²; enforce environmental measures to ensure that CO² emission reduction targets are met.
Set transport targets: Set transport targets and ensure that employees and operations meet their targets.
Coordinate transport staff training: Coordinate staff training in relation to modification of routes, schedules, or new procedures they must follow in the course of their duties.
Coordinate transport fleet: Coordinate and supervise transport fleet in all of its traffic functions; maintain service levels while keeping costs at a minimum.
Assign vehicles in accordance with requirements: Assign vehicles after assessing the level of demand in relation to the frequency intended, and the structure of the location. Determine the appropriate vehicle for the service intended.
Coordinate road haulage operations: Plan and coordinate road haulage, distribution, and passenger transport operations; ensure that passengers and goods reach their destinations in a safe and timely manner.
Develop efficiency plans for logistics operations: Elaborate and implement plans in order to increase efficiency and reduce waste during logistics operations.

This knowledge is sometimes, but not always, required for the role of road operations manager. However, mastering this knowledge allows you to have more opportunities for career development.

Green logistics: Know about green logistics, in which significant efforts are made to minimise the ecological impact of logistics activities.

These skills and competences are sometimes, but not always, required for the role of road operations manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Distribute technical information on operation of vehicles: Distribute information resources such as drawings, diagrams, and sketches that describe in detail the technical characteristics of vehicles.

1324 – Supply, distribution and related managers

 

 

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References

1. Road operations manager – ESCO