Description
Advise consumers as well as retailers and service providers on the legislation concerning consumer rights, what actions consumers may undertake in order to ensure their rights are adhered to, how businesses may improve compliance to consumer rights legislation, and the correct manner to handle disputes.
Alternative labels
recommend consumer rights
instruct on customer rights
recommend customer rights
commend customer rights
instruct on consumer rights
commend consumer rights
help with customer rights
help with consumer rights
Skill type
skill/competence
Skill reusability level
sector-specific
Relationships with occupations
Essential skill
Advise on consumer rights is an essential skill of the following occupations:
Consumer rights advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Optional skill
Advise on consumer rights is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Special-interest groups’ official: Special-interest groups’ officials represent and act on behalf of special-interest groups such as trade unions, employer organisations, trade and industry associations, sports associations and humanitarian organisations. They develop policies and ensure their implementation. Special-interest groups’ officials speak for their members in negotiations about topics such as working conditions and safety.
References
- Advise on consumer rights – ESCO
