Establish an ICT customer support process

Create a series of customer ICT service activities before, during and after a request. Ensure an adequate response or action, enhance the level of customer satisfaction and accumulate ICT product or service feedback.

skill/competence

sector-specific

Establish an ICT customer support process is an essential skill of the following occupations:

Chief technology officer: Chief technology officers contribute to a company’s technical vision and lead all aspects of technology development, according to its strategic direction and growth objectives. They match technology with business needs.

Establish an ICT customer support process is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Chief information officer: Chief information officers define and implement the ICT strategy and governance. They determine necessary resources for the ICT strategy implementation, anticipate ICT market evolutions and company business needs. They contribute to the development of the organisation’s strategic plan and ensure that the ICT infrastructure supports the organisation’s overall operations and priorities.

References

1. Establish an ICT customer support process – ESCO