Flight operations officers compile flight information to expedite the movement of aircraft between and through airports. They compile aircraft dispatch data such as scheduled arrival and departure times at checkpoints and scheduled stops, amount of fuel needed for flight, and maximum allowable gross take-off and landing weight.
The duties of a flight operations officer typically include, but are not limited to:
Dealing with serious issues that impact the airline, such as air traffic control problems and adverse weather conditions. This can involve rearranging slots when delays occur.
Monitoring aircraft to make sure that they run on time.
Forward planning to reduce disruption to the flight programme and its possible impact.
Making sure that every flight has the correct type of aircraft and that aircraft are in the right place to receive the correct maintenance
Arranging for aircraft to undergo maintenance and, when necessary, repair. This involves liaising with engineering centres and others in operations control.
Ensure each flight has the correct number of suitable, qualified crew members. Flight operations staff devise rosters allocating pilots and cabin crew to flights. They also arrange cover for any absences.
The following job titles also refer to flight operations officer:
flight operations officer flight operations supervisor air operations supervisor director of flight operations aviation dispatch officer director of airport operations air operations officer manager of flight operations
Flight operations officers need to work in variable shifts in order to cover all the long hours that come with the job. They may be required to work early mornings, weekends, late at night, even on public holidays. Overtime plays a big role when there are delays. They may be required to be on call 24/7.
Most of the flight operations officers work in offices at an airport and some will work from their airline’s head office. In smaller airline companies, they may be required to be present in the areas where the aircraft park. They may be outside during severe weather conditions and when they are outside they have to wear high visibility jackets and ear protection.
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
the nature of the work performed in an occupation in relation to the characteristic tasks and duties
the level of formal education required for competent performance of the tasks and duties involved and
the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Flight operations officer is a Skill level 3 occupation.
These occupations require some skills and knowledge of flight operations officer. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of flight operations officer with a significant experience and/or extensive training.
This knowledge should be acquired through learning to fulfill the role of flight operations officer.
Air transport law: Know air transport laws and regulations. Due to the nature of aviation, knowledge of air transport laws partially overlaps with knowledge of international law.
Air traffic control operations: Understand the tasks performed by air traffic controllers, including Interaction and effective communication between aircraft and air traffic controllers; execution of follow-up activities, and ensuring smooth operations during flights.
These skills are necessary for the role of flight operations officer.
Coordinate flight schedules: Manage and review flight schedules and aircraft operations before and after departure.
Communicate verbal instructions: Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Exert a goal-oriented leadership role towards colleagues: Embrace a leadership role in the organisation and with colleagues as to provide coaching and direction to subordinates aiming at the achievement of specific objectives.
Deal with air traffic issues: Deal with issues affecting the airline e.g. air traffic control problems and adverse weather conditions. This may involve rearranging flight slots when delays occur.
Identify airport safety hazards: Spot threats related to security at the airport and apply procedures to counteract them in a quick, safe, and efficient way.
Communicate analytical insights: Obtain analytical insights and share them with relevant teams, in order to enable them to optimise supply chain (SC) operations and planning.
These skills and competences are sometimes, but not always, required for the role of flight operations officer. However, mastering these skills and competences allows you to have more opportunities for career development.
Adapt to changing situations: Change approach to situations based on unexpected and sudden changes in people’s needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
Negotiate logistics services: Reach an agreement on the planning and control of the movement of goods, and all related logistical supporting activities without losing sight of one’s own or others’ goals.
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