Description
Follow up complaints or accident reports in order to take adequate measures to solve problems. Contact the relevant authorities or internal staff to provide solutions in various situations.
Alternative labels
chase up reports of complaints
follow up on complaints
develop solutions in response to complaints
address complaint reports
follow up on reports of complaints
respond to complaint or accident reports
act in response to complaint or accident reports
pursue complaint reports
investigate complaint reports
investigate complaints
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Follow up complaint reports is an essential skill of the following occupations:
Taxi controller: Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison.
Government planning inspector: Government planning inspectors monitor the development and implementation of government plans and policies, as well as processing planning and policy proposals, and performing inspections of planning procedures.
Agricultural inspector: Agricultural inspectors monitor agricultural operations in farms and other agricultural facilities. They inspect activities such as health and safety measures, costs and production processes to ensure that workers and their activities comply with proper legislation and standards. Agricultural inspectors also analyse and report on their findings.
Optional skill
Follow up complaint reports is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Battery test technician: Battery test technicians use positive and negative wired plugs to test battery’s resistance capacity. They also test rejected batteries to determine their flaws.
References
- Follow up complaint reports – ESCO
