Identify customer requirements

Apply techniques and tools, such as surveys, questionnaires, ICT applications, for eliciting, defining, analysing, documenting and maintaining user requirements from system, service or product.

skill/competence

cross-sector

Identify customer requirements is an essential skill of the following occupations:

Marketeer: Marketing consultants advise companies in the development of marketing strategies for specific purposes. They can advise and develop strategies for the entry of a brand in the market, for the re-launch of a product, for the introduction of a new product, or for the positioning of a commercial image. They perform previous studies of the position of the company and perception of customers in order to define the marketing approach.
ICT system analyst: ICT system analysts specify the system needs to meet the end user requirements. They analyse system functions in order to define their goals or purposes and to discover operations and procedures for accomplishing them most efficiently. They also design new IT solutions to improve business efficiency and productivity, produce outline designs and estimate costs of new systems, specify the operations the system will perform, and the way data will be viewed by the end user. They present the design to the users and work closely with the users to implement the solution.
Web content manager: Web content managers curate or create content for a web platform according to the long-term strategic goals, policies and procedures for an organisation’s online content or their customers. They control and monitor compliance with standards, legal and privacy regulations and ensure web optimisation. They are also responsible for integrating the work of writers and designers to produce a final layout which is compatible with corporate standards.
Instructional designer: Instructional designers develop instructional material for training courses using multimedia technology and authoring tools. They aim to create instructional experiences which make the acquisition of knowledge and skills more efficient, effective, and appealing.
Database developer: Database developers program, implement and coordinate changes to computer databases based on their expertise of database management systems.
ICT consultant: ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.
ICT application developer: ICT application developers implement the ICT (software) applications based on the designs provided using application domain specific languages, tools, platforms and experience.
Software developer: Software developers implement or program all kinds of software systems based on specifications and designs by using programming languages, tools, and platforms.
ICT business analyst: ICT business analysts are in charge of analysing and designing an organisation’s processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.

Identify customer requirements is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Mobile application developer: Mobile app developers implement applications software for mobile devices, based on the designs provided, using general or specific development tools for device operating systems.
Event assistant: Event assistant implement and follow plans detailed by event managers and planners. They specialise in a part of the planning either the coordination of the catering, transportation, or the facilities.
ICT quality assurance manager: ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation’s culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.
Industrial mobile devices software developer: Industrial mobile devices software developers implement applications software for specific, professional industrial mobile (handheld) devices, based on the industry needs, using general or specific development tools for device operating systems.
Application engineer: Application engineers deal with the technical requirements, management, and design for the development of various engineering applications, such as systems, new product designs, or the improvements of processes. They are responsible for the implementation of a design or process improvement, they offer technical support for products, answer questions about the technical functionality and assist the sales team.

References

1. Identify customer requirements – ESCO