Description
Interpret the non-verbal communication signals of customers, e.g. to assess personality traits or current mood. Use observations to tailor services to the client.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 1 occupations
- Total: 2 occupations
- Most common in: ISCO major group 5 (Service and sales workers)
Essential for
- Railway passenger service agentRailway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, …
Optional for
- Railway sales agentRailway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerica…