Interpret customer non-verbal communication

Interpret the non-verbal communication signals of customers, e.g. to assess personality traits or current mood. Use observations to tailor services to the client.

interpret customer body language
observe and understand non-verbal methods of communication
perceive non-verbal forms of communication
comprehend non-verbal forms of communication
observe and understand non-verbal communication
intuit customer body language
interpret non-verbal communication
perceive non-verbal communication
interpret non-verbal communication used by customers
intuit customer non-verbal communication

skill/competence

sector-specific

Interpret customer non-verbal communication is an essential skill of the following occupations:

Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

Interpret customer non-verbal communication is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

References

1. Interpret customer non-verbal communication – ESCO