Maintain records of phone calls

Description

Keep track of the phone calls made. Record the caller’s personal data, the content of the call and other metadata in accordance with company policies and legal regulations.

Alternative labels

maintain record of a phone call
keep track of phone calls
maintain phone call records
keep records of phone calls
keep phone call records

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Maintain records of phone calls is an essential skill of the following occupations:

Optional skill

Maintain records of phone calls is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Crisis helpline operator: Crisis helpline operators provide advice and support to distraught callers via the telephone. They have to deal with a diverse range of issues such as abuse, depression and financial problems. Helpline operators maintain records of the phone calls according to regulations and privacy policies.

 


 

References

  1. Maintain records of phone calls – ESCO

 

Last updated on September 20, 2022