Manage employee complaints

Manage and respond to employee complaints, in a correct and polite manner, offering a solution when possible or referring it to an authorized person when necessary.

handle employee complaints
manage complaints from employees
manage employee complaint
manage employees complaints
managing employee complaints
deal with employee complaints

skill/competence

cross-sector

Manage employee complaints is an essential skill of the following occupations:

Relocation officer: Relocation officers help businesses and organisations with the move of employees. They plan the whole move. Relocation officers advise on real estate. They plan moving services and look after the general well-being of the employees and their family.
Medical practice manager: Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.
Data entry supervisor: Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks. 

Manage employee complaints is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Human resources assistant: Human resources assistants provide support in all the processes and efforts carried by human resources managers. They help in the preparation of recruitment processes by scanning CVs and narrowing the selection to the most suitable candidates. They perform administrative tasks, prepare communications and letters, and perform the tabulation of the surveys and assessments carried out by the department.
Human resources manager: Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company’s employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.

References

1. Manage employee complaints – ESCO