Provide information to passengers

Description

Provide passengers with correct information in a polite and efficient manner; use proper etiquette to assist physically challenged travellers.

Alternative labels

give information to passengers
provide passengers with information
transmit information to passengers
provide information to travellers
provide information to customers
inform passengers
respond to passenger information requests
respond to passenger requests for information
supply information to passengers

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Provide information to passengers is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Chief conductor: Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train’s doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.
 
Train conductor: Train conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable information. They collect tickets, fares, and passes from passengers and support the chief conductor in performing his operational tasks e.g in regard to door closing or certain operational communication. They ensure the safety of passengers respond to technical incidents and emergency situations.

Optional skill

Provide information to passengers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Cabin crew manager: Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers’ expectations and for the application of safety regulations on board the plane.
Flight attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
Fisheries boatmaster: Fisheries boatmasters operate fishing vessels in coastal waters performing operations at the deck and engine. They control the navigation as well as capture and conservation of fish within the established boundaries in compliance with national and international regulations.

 


 

References

  1. Provide information to passengers – ESCO

 

Last updated on September 20, 2022