Description
Perform checks to ensure that call data have been entered correctly; report call errors to authorised personnel.
Alternative labels
reporting call errors
detail call errors
note call errors
call error reporting
report a call error
describe call errors
call errors summaries
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Report call errors is an essential skill of the following occupations:
Call centre analyst: Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Optional skill
Report call errors is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
References
- Report call errors – ESCO
