Train staff on call quality assurance

Table of Contents

1. Description 2. Occupations requiring this skill 3. Related skills

Career Guidance Skills communication, collaboration and creativity S1.3 - teaching and training S1.3.3 - training on operational procedures Train staff on call quality assurance

Description

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Educate and train a staff of call centre agents, supervisors and managers in the Quality Assurance (QA) process.

Occupations requiring this skill

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Skill demand overview

Essential in 2 occupations
Optional in 0 occupations
Total: 2 occupations
Most common in: ISCO major group 3 (Technicians and associate professionals)

Essential for

Call centre analyst
Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation. Duties The duties of a call centre analyst typically includ…
Call centre quality auditor
Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…

Related skills

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