ICT trainer

An ICT trainer

Description

ICT trainers conduct training-needs analysis and design programs to train students in using software packages and information systems accordingly. They produce and update existing training materials (content and method), deliver effective training in the classroom, online or informally, monitor, evaluate and report the effectiveness of training. They maintain and update expertise on specialised ICT subjects and evaluate and report on students’ performance.

ICT trainers typically do the following:

  • Design and develop training programs that address the specific needs of individuals, organizations, or target audiences.
  • Create instructional materials, presentations, and resources that facilitate effective learning in ICT topics.
  • Deliver hands-on training sessions covering a range of technical skills, including software applications, programming languages, and digital tools.
  • Assist individuals or organizations in integrating technology into their workflows and daily operations.
  • Provide ongoing professional development opportunities to ensure that participants stay current with technological advancements.
  • Offer guidance on troubleshooting common technical issues and challenges that may arise in using digital tools.
  • Tailor training sessions to meet the specific needs and skill levels of participants, whether beginners or advanced users.
  • Assess participants’ progress and understanding through evaluations, quizzes, or practical exercises.
  • Work collaboratively with educational institutions, businesses, or community organizations to understand their ICT training needs and objectives.
  • Educate participants on cybersecurity best practices and the importance of data privacy.
  • Stay abreast of emerging technologies and trends, adapting training programs to incorporate relevant and up-to-date content.

Other titles

The following job titles also refer to ICT trainer:

system trainer
blended learning trainer
ICT instructor
ICT trainers
distance-learning trainer
IT trainer

Working conditions

ICT trainers may work in various settings, including educational institutions, corporate training departments, technology companies, or as independent consultants. The role may involve travel to different locations for on-site training sessions or virtual training delivery.

Minimum qualifications

To become an ICT trainer, a bachelor’s or master’s degree in information technology, computer science, education, or a related field is common. Professional certifications in specific technologies or training methodologies may be advantageous. Practical experience in using and teaching a variety of ICT tools is essential. Continuous professional development, staying updated on technological advancements, and adapting training methods to the needs of diverse audiences contribute to the success of ICT trainers.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

ICT trainer is a Skill level 4 occupation.

ICT trainer career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to ICT trainer.

e-learning architect
instructional designer
e-learning developer
digital literacy teacher
corporate trainer

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of ICT trainer.

  • Training subject expertise: The topic, content and methods of the training, acquired by doing research and following training courses.
  • Pedagogy: The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.

Essential skills and competences

These skills are necessary for the role of ICT trainer.

  • Create SCORM packages: Develop educational packages for e-learning platforms using the Sharable Content Object Reference Model (SCORM) standard.
  • Design web-based courses: Create web-based training and instruction courses using dynamic and static online tools to deliver learning outcomes to the audience of the course. Web tools here include streaming video and audio, live internet broadcasts, information portals, chatrooms and bulletin boards.
  • Keep up to date with subject knowledge: Gather the latest information on the know-how which is related to the subject of the training process.
  • Create training materials: Develop and compile training items and resources according to didactical methods and training needs and using specific media types.
  • Apply teaching strategies: Employ various approaches, learning styles, and channels to instruct students, such as communicating content in terms they can understand, organising talking points for clarity, and repeating arguments when necessary. Use a wide range of teaching devices and methodologies appropriate to the class content, the learners’ level, goals, and priorities.
  • Evaluate training: Assess the realisation of the training’s learning outcomes and goals, the quality of teaching, and give transparent feedback to the trainers and trainees.
  • Plan learning curriculum: Organise content, form, methods and technologies for delivery of study experiences that occur during educational effort, which leads to gaining learning outcomes.
  • Organise training: Make the necessary preparations to conduct a training session. Provide equipment, supplies and exercise materials. Ensure the training runs smoothly.
  • Develop digital educational materials: Create resources and instructional materials (e-learning, educational video and audio material, educational prezi) using digital technologies to transfer insight and awareness in order to improve learners’ expertise.
  • Give live presentation: Deliver a speech or talk in which a new product, service, idea, or piece of work is demonstrated and explained to an audience.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of ICT trainer. However, mastering this knowledge allows you to have more opportunities for career development.

  • WiziQ: The computer program WizIQ is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • Engrade: The computer program Engrade is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • Cognitive psychology: The human mental processes such as attention, memory, language use, perception, problem-solving, creativity and thinking.
  • Emergent technologies: The recent trends, developments and innovations in modern technologies such as biotechnology, artificial intelligence and robotics.
  • Schoology: The computer program Schoology is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • LAMS: The computer program LAMS is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs. It is developed by the LAMS Foundation.
  • E-learning: The strategies and didactical methods of learning in which the main elements include using ICT technologies.
  • Brightspace (learning management systems): The computer program Brightspace is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs. It is developed by the software company D2L Corporation.
  • Learning management systems: The e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • Learning technologies: The technologies and channels, including digital, to enhance learning.
  • E-learning software infrastructure: The infrastructure properties and specifications required to set up the e-learning environment which provides learning experiences to the audience.
  • Litmos: The computer program Litmos is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs. It is developed by the software company CallidusCloud.
  • Sakai: The computer program Sakai is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs. It is developed by the software company Apereo.
  • Moodle: The computer program Moodle is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • Online moderation techniques: The strategies and methods used to interact online and moderate online users and groups.
  • Taleo: The computer program Taleo is an e-learning platform for creating, administrating, arranging, reporting and delivering e-learning education courses or training programs.
  • Instructional design models: The guidelines or strategies for designing and developing instructions to ensure learners achieve the intended learning outcomes.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of ICT trainer. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Deliver online training: Provide training by using online technologies, adapting the learning materials, using e-learning methods and communicating online. Instruct virtual classrooms.
  • Develop a coaching style: Develop a style for coaching individuals or groups that ensures all participants are at ease and can acquire the necessary skills and competences provided in the coaching in a positive and productive manner.
  • Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
  • Assess employees’ capability levels: Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring the expertise of individuals within an organisation.
  • Identify training needs: Analyse the training problems and identify the training requirements of an organisation or individuals, to provide them with instruction tailored to their prior mastery, profile, means and problem.
  • Perform ICT troubleshooting: Identify problems with servers, desktops, printers, networks, and remote access, and perform actions that solve the problems.
  • Identify ICT user needs: Determine the needs and requirements of ICT users of a specific system by applying analytical methods, such as target group analysis.
  • Coach clients: Actively help clients to improve their strengths and confidence. Propose courses and workshops or coach them yourself.

ISCO group and title

2356 – Information technology trainers


References
  1. ICT trainer – ESCO
  2. Featured image: Photo by Mikhail Nilov
Last updated on January 4, 2024