Answer incoming calls

Essential for

• Telephone switchboard operator
  Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports. Duties The duti…
• Customer contact centre information clerk
  Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…

Optional for

• Call centre agent
  Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
• Interpreter
  Interpreters understand and convert spoken communication from one language to another. They retain considerable amounts of information, often with note-taking, and communicate it i…
• Editorial assistant
  Editorial assistants support the editorial staff at all stages of the publication process of newspapers, websites, online newsletters, books, and journals. They collect, verify, pr…
• Live chat operator
  Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are avai…