Answer patients’ questions

Description

Respond in a friendly and professional manner to all inquiries from current or potential patients, and their families, of a healthcare establishment.

Alternative labels

deal with patients’ questions
respond to patients’ questions
deal with patients’ inquiries
respond to patients’ inquiries
answer patients’ inquiries

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Answer patients’ questions is an essential skill of the following occupations:

Medical administrative assistant: Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.
Doctors’ surgery assistant: Doctors’ surgery assistants support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes and standardised point-of-care tests, ensuring surgery hygiene, cleaning, disinfecting, sterilising and maintaining medical devices and performing the organisational and administrative tasks required for operating a doctor`s surgery under supervision, following the orders of the doctor of medicine.
Front line medical receptionist: Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Chiropractic assistant: Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
Prosthetist-orthotist: Prosthetist-orthotists design and custom fit prostheses and orthoses for individuals who are missing a limb from accident, disease or congenital conditions or for individuals who have impairments, deficiences or weaknesses due to injury, pathology or congenital malformation. They mix patient care with the design and fabrication of these devices to address their patients’ needs.
Waiting list coordinator: Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.

Optional skill

Answer patients’ questions is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Medical records clerk:
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
Scientific laboratory technician: Scientific laboratory technicians carry out laboratory-based research, analysis and testing and support life science professionals. They sample, test, measure, research and analyse in areas such as biology, biotechnology, environmental science, forensic science and pharmacology. Scientific laboratory technicians also observe and monitor laboratory activities, record test sequences and analyse the results.
Medical practice manager: Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.
Medical records manager: Medical records managers are responsible for managing activities of medical records units which maintain and secure patient data. They supervise, oversee and train employees while implementing medical department policies.
Hospital porter: Hospital porters are professional healthcare assistants who transport people on stretchers around the hospital site, as well as and items.

 


 

References

  1. Answer patients’ questions – ESCO

 

Last updated on September 20, 2022