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Career Guidance Skills information skills S2.2 - documenting and recording information S2.2.5 - maintaining operational records Communicate reports provided by passengers
Description
Transmit information provided by passengers to superiors. Interpret passenger claims and follow up requests.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 8 occupations
- Optional in 2 occupations
- Total: 10 occupations
- Most common in: ISCO major group 5 (Service and sales workers)
Essential for
- SailorSailors assist the ship captain and any crew higher in hierarchy to operate ships. They dust and wax furniture and polish wood trim, sweep floors and decks, and polish…
- HelmsmanHelmsmen are members of the crew on the highest rank of the operational level on an inland vessel. They perform various duties concerned with the operation and upkeep of…
- Ship steward/ship stewardessShip stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety proce…
- Marine mechanicMarine mechanics are in charge of the engines and mechanical parts of the vessel and replace defective equipment and parts. They communicate with other crew members on the operatio…
- Chief conductorChief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closin…
- MatroseMatroses are members of the deck department of an inland water transportship. They may work on the helm, on the deck, in the cargo hold and in the engine…
- DecksmanA decksman (plural: decksmen) is an unlicensed member of the deck department of an inland vessel. This position is usually the first step on the way to become an…
- Train conductorTrain conductors assist passengers in the boarding and leaving of the train. They answer questions from passengers concerning train rules, stations, and provide timetable informati…
Optional for
- Steward/stewardessStewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
- Passenger fare controllerPassenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.…
Related skills
- Act reliably
- Use different communication channels
- Help to control passenger behaviour during emergency situations
- Facilitate safe disembarkation of passengers
- Perform services in a flexible manner
- Provide first aid
- Clean parts of vessels
- Provide information to passengers
- Passenger transport regulations
- Unmoor vessels
- Show intercultural awareness
- Moor vessels
Last updated on February 18, 2026
