Deliver outstanding service

Provide outstanding customer service by exceeding customer expectations; establish reputation as an exceptional service provider.

provide outstanding customer service
supply outstanding customer service
exceed customer expectations in the provision of services
deliver outstanding customer service
provide outstanding service
ensure customers receive an exceptional service
provide outstanding service to customers
deliver outstanding service to customers
ensure customers receive an outstanding service
exceed customer expectations in service provision
ensure customers receive outstanding service

skill/competence

cross-sector

Deliver outstanding service is an essential skill of the following occupations:

Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Cabin crew manager: Cabin crew managers are responsible for motivating the cabin crew team to surpass passengers’ expectations and for the application of safety regulations on board the plane.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Flight attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.

Deliver outstanding service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Warehouse order picker: Warehouse order pickers prepare orders manually. They pick up orders and bring them to the delivery platform for processing, or in the trade sector to allow customers to pick them up. They are expected to complete orders for shipment, keeping in mind the quantity and type of goods specified and meeting quality criteria established by the company. They also assemble various types of merchandise for shipment and transport orders to shipping locations as specified by a supervisor. They typically stack bundled articles on pallet by hand, are responsible for wrapping articles on the pallet to secure them while moving, and for ensuring the integrity of the pallet.

References

1. Deliver outstanding service – ESCO