Maintain the trust of service users

Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable.

maintain trust of service users
establish trust and confidence of the patient
keep trust of the service users
keep trust of a service user
maintain trust of service user
establish trust of the patient

skill/competence

cross-sector

Maintain the trust of service users is an essential skill of the following occupations:

Legal guardian: Legal guardians legally assist and support minor children, mentally disabled persons or incapacitated older adults in their personal life. They can manage their property, help with daily financial administration and assist with the ward’s medical or social needs.
Foster care support worker: Foster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appropriate families and making sure that the children welfare is a priority.
Child welfare worker: Child welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the family well-being and protect children from abuse and neglect. They advocate for children so that their rights are respected within and outside the family. They may assist single parents or find foster homes for abandoned or abused children.
Child day care worker: Child day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family’s well-being by caring of children during the day.
Family support worker: Family support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marital and financial difficulties. They provide advice on the best solution for the children in relation to their stay with their families or not. They also provide information on the available services based on the family’s specific needs.
Residential childcare worker: Residential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the families in order to arrange their visits.
Housing support worker: Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.
Residential home older adult care worker: Residential home older adult care workers counsel and support elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the clients’ families in order to arrange their visits.
Social counsellor: Social counsellors provide support and guidance to individuals in the social work area, to help them solve specific problems in their personal life. It involves addressing personal and relationship issues, dealing with inner conflicts, crisis moments such as depression and addiction, in an attempt to empower individuals to achieve change and improve their life quality.
Mental health support worker: Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education.
Drug and alcohol addiction counsellor: Drug and alcohol addiction counsellors provide assistance and counselling to individuals and families dealing with drug and alcohol addictions, monitoring their progress, advocating for them, performing crisis interventions and group therapy. They also assist the persons with the consequences of their addictions which can be unemployment, physical or mental disorders and poverty. Drug and alcohol addiction counsellors may also prepare educational programs for high-risk populations.
Residential home young people care worker: Residential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support young adults with learning disabilities coping with school, encourage them to household activities and help them to take responsibility.
Residential home adult care worker: Residential home adult care workers counsel and support vulnerable adults who have physical or mental disabilities or addiction issues. They monitor their progress and provide them with care in a positive living environment. They work with families to support individuals’ development and meet their needs.
Residential care home worker: Residential care home workers follow a specific plan to provide day-to-day care to clients. They develop a client-focused environment in the care homes where they work. They look after the physical and mental wellbeing of clients by providing social care in residential centres
Family planning counsellor: Family planning counsellors provide support and counselling to adults and adolescents on issues such as reproduction, contraceptive methods, pregnancy or termination of pregnancy, in compliance with the legislation and practices. They also provide information about maintaining optimum health practices, sexual disease prevention and treatment recommendation referrals, working in collaboration with the professional doctors.
Social care worker: Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolescents, adults and older adults.They attend to the psychological, social, emotional and physical needs of service users. They work in a large variety of settings with individuals, families, groups, organisations and communities.
Disability support worker: Disability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work with other health professionals to maximise individuals physical and mental well being. Their duties include bathing, lifting, moving, dressing or feeding people with disability.
Marriage counsellor: Marriage counsellors support and guide couples and families that are going through crises such as depression, substance abuse and relationship problems. They help improving their communication by providing group or individual therapy.
Sexual violence counsellor: Sexual violence counsellors provide support services, crisis care services and counselling to women and adolescents who have been directly or indirectly exposed to sexual assault and/or rape. They inform victims of the relevant legal procedures and protective services maintaining client confidentiality. They also address problematic sexualized behaviours of children.
Adult community care worker: Adult community care workers perform assessment and care management of communities of adults who live with physical impairments or convalescing states. They aim to improve their life in the community and enable them to live safely and independently at their own home.
Care at home worker: Care at home workers provide domiciliary services to vulnerable adults including frail elderly or disabled people who are living with physical impairment or convalescing. They aim to improve their lives in the community and assure patients can live safely and independently in their own home.
Bereavement counsellor: Bereavement counsellors support and guide patients and their families to better cope with the death of the loved ones by assisting them in emergent situations, at the hospices and at the memorial services. They train other professionals and communities anticipating the supportive needs of bereavement and responding to the education requirements.

Maintain the trust of service users is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Social services manager: Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.
Elderly home manager: Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.

References

1. Maintain the trust of service users – ESCO