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Career Guidance Skills communication, collaboration and creativity S1.7 - obtaining information verbally S1.7.2 - engaging with others to identify needs Manage difficult clients
Description
Handle clients who become aggressive or who do not want to pay because they are not content about the service.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 0 occupations
- Total: 1 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Railway sales agentRailway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerica…
Related skills
- Adapt communication style according to recipient
- Act reliably
- Use different communication channels
- Satisfy customers
- React calmly in stressful situations
- Achieve sales targets
- Communicate clearly with passengers
- Apply numeracy skills
- Handle petty cash
- Update message displays
- Identify customer’s needs
- Persuade clients with alternatives
