Mediation and education manager

Mediation and education managers are in charge of all programmes, activities, studies and research concerning the presentation of the cultural venue’s artefacts or programme to current and prospective visitors.

The following job titles also refer to mediation and education manager:

visitor services manager
visitor engagement manager
education and visitor services manager
art curator
museum education specialist
visitor service and education manager
visitor service manager
visitor services and education manager
museum interpretation developer
visitor service supervisor
education specialist
head of education
education consultant
art mediation developer
education manager
education and visitor service manager

Bachelor’s degree is generally required to work as mediation and education manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Mediation and education manager is a Skill level 4 occupation.

These occupations, although different, require a lot of knowledge and skills similar to mediation and education manager.

arts education officer
cultural policy officer
glass artist
drawing artist
digital artist

These occupations require some skills and knowledge of mediation and education manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of mediation and education manager with a significant experience and/or extensive training.

This knowledge should be acquired through learning to fulfill the role of mediation and education manager.

These skills are necessary for the role of mediation and education manager.

Manage mediation staff: Manage, direct and coach the museum or any art facility education and mediation staff.
Create cultural venue outreach policies: Draw up outreach policies for the museum and any art facility, and a programme of activities directed at all target audiences. Set up a network of exterior contacts to relay information to target audiences to this end.
Evaluate cultural venue programmes: Assist with the appraisal and evaluation of museum and any art facility programmes and activities.
Work with cultural venue specialists: Call upon the competence of other professionals and specialists, from within and outside the organisation, to contribute to activities and provide documents to improve public access to collections and exhibitions.
Plan art educational activities: Plan and implement artistic facilities, performance, venues and museum-related educational activities and events.
Develop educational resources: Create and develop educational resources for visitors, school groups, families and special interest groups.
Create cultural venue learning strategies: Create and develop a learning strategy to engage the public in line with the ethos of the museum or the art facility.
Develop outreach training plans: Develop training plans for outreach and visitor service assistants, guides and volunteers.
Promote cultural venue events: Work together with museum or any art facility staff to develop and promote its events and programme.
Establish educational network: Establish a sustainable network of useful and productive educational partnerships to explore business opportunities and collaborations, as well as stay current about trends in education and topics relevant to the organisation. Networks should ideally be developed on a local, regional, national and international scale.
Evaluate cultural venue visitor needs: Assess the needs and expectations of museum and any art facility visitors in order to regularly develop new programmes and activities.

This knowledge is sometimes, but not always, required for the role of mediation and education manager. However, mastering this knowledge allows you to have more opportunities for career development.

These skills and competences are sometimes, but not always, required for the role of mediation and education manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Manage volunteers: Manage volunteers’ tasks, recruitment, programmes and budgets.
Develop educational activities: Develop speeches, activities and workshops in order to foster access and comprehension to the artistic creation processes. It can address a particular cultural and artistic event such as a show or an exhibition, or it can be related to a specific discipline (theatre, dance, drawing, music, photography etc.). Liaise with storytelles, craftspeople and artists.
Promote cultural venue in schools: Contact schools and teachers to promote the use of museum collections and activities.

2621 – Archivists and curators

References

1. Mediation and education manager – ESCO