Description
Assess situations in which a solution cannot be provided right away, and ensure that it is brought to the next levels of support.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 2 occupations
- Total: 3 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Customer service representativeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
Optional for
- Call centre agentCall centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
- Live chat operatorLive chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are avai…
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Last updated on February 18, 2026