Perform mystery shopping

Description

Visit shops and commercial establishments as a mystery shopper in order to pose questions, observe procedures, test sales persons and gathered information about their performance for assessing the quality of the service and the abidance of protocols, especially in high-end services.

Alternative labels

performing mystery shopping
do mystery shopping
conduct mystery shopping

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Perform mystery shopping is an essential skill of the following occupations:

Optional skill

Perform mystery shopping is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Marketing assistant: Marketing assistants support all the efforts and operations carried out by marketing managers and officers. They prepare reports in relation to the marketing operations needed by other departments, especially account and financial divisions. They ensure that resources needed by the managers to perform their job are in place.
 
Market research interviewer:
Market research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use interview techniques to draw as much information as possible by contacting people via telephone calls, by approaching them face-to-face or by by virtual means. They pass this information to experts for drawing analysis.

 


 

References

  1. Perform mystery shopping – ESCO

 

Last updated on September 20, 2022