Prioritise requests

Description

Prioritise incidents and requests reported by customers or clients. Respond professionaly and on time

Alternative labels

itemise requests
prioritising requests
arrange requests
compile requests
prioritising a requests
schedule requests
prioritise a request

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Prioritise requests is an essential skill of the following occupations:

ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.

Optional skill

Prioritise requests is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
Legal service manager: Legal service managers oversee the general management of a legal service office. They not only strive for the highest efficiency and effectiveness when delivering legal services and advice, but they also coordinate a team of legally trained professionals. They manage different profiles of clients and adjust the legal services to their needs.

Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

 


 

References

  1. Prioritise requests – ESCO

 

Last updated on September 20, 2022